1. Collection of Personal Information

• When making a reservation for accommodation or services
• When contacting us via inquiry forms, email, or phone
• When subscribing to newsletters or promotional communications
• When accessing and browsing our website

2. Use of Personal Information

We use the collected personal information for the following purposes:

• To process and manage reservations and accommodation services
• To respond to inquiries and provide customer support
• To send updates, promotional materials, and special offers (with prior consent)
• To improve our services and enhance the customer experience

3. Management and Protection of Personal Information

We take necessary measures to ensure the security of personal information, preventing unauthorized access, loss, leakage, or alteration.

4. Disclosure of Personal Information to Third Parties

We do not disclose or provide personal information to third parties except in the following cases:

• When required by law
• When necessary to protect the rights, safety, or property of our company or customers
• When outsourcing services necessary for business operations (with confidentiality agreements in place)

5. Use of Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and improve website functionality. Users can disable cookies through their browser settings if preferred.

6. Inquiries Regarding Personal Information

For requests related to personal information, including disclosure, correction, or deletion, please contact us using the details below:

Gran Classe
12154-65 Kazumisawa, Nishinomaki, Shimonita-machi, Kanra-gun, Gunma 370-2627, Japan
Tel: +8127-384-3956
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